The Customer Engagement Portal is a reporting tool for VA Medical Providers to verify the status of claims as well as run payment reconciliation reports.
CEP access is being restored for existing users in a phased approached. You will be contacted once your account has been restored. At this time, we are not accepting new users.
Our customer service agents are standing by to assist with your claim or invoice inquiries at 877-353-9791 or by email at VAFSCCSHD@va.gov.
Please login to access the Customer Engagement Portal